Renee is the concierge of a grand Parisian apartment building, home to members of the great and the good. Over the years she has maintained her carefully constructed persona as someone reliable but totally uncultivated, in keeping, she feels, with society's expectations of what a concierge should be. But beneath this facade lies the real Renee: passionate about culture and the arts, and more knowledgeable in many ways than her employers with their outwardly successful but emotionally void lives.